Lovely Nails - Nail Service Specialist at 1250 N Wenatchee Ave site c, Wenatchee, WA, 98801 (2024)

Services Provided by This Company

Wonderful experience. Was looking for a place that would be able to do a pedicure for my 3 year old daughter and they did an amazing job including her in the experience. All three of our pedicures turned out perfect. Thank you Lisa and Rose for making our day!

Response from the owner

Thank you for taking the time to share your wonderful experience with us! We're thrilled to hear that we were able to provide a great pedicure service for you and your 3-year-old daughter. We always strive to create a welcoming and inclusive environment for all of our customers, regardless of their age, and we're happy to hear that we succeeded in this case. Lisa and Rose are both talented technicians, and we're glad to hear that their work met your expectations. We appreciate your business and look forward to serving you again soon. Thank you for choosing us for your pedicure needs!

Unfortunately they lie about pricing. Never seem to do what I tell them I want no matter how many times I explain and show pics ect. Last straw was when I stopped in to ask about the price of a full pedicure. $20 they said. Ok I'll be back …

Response from the owner

Dear Nicole, I'm sorry to hear that you had a negative experience with our nail salon. We strive to provide excellent service and we are disappointed to hear that we fell short of your expectations. It seems like there may have been a misunderstanding about the pricing for our services. Our nail salon has been in business for over 15 years, and we pride ourselves on being transparent and honest with our customers. We do not have a price increase for pedicure services in 2022, and we apologize if there was any confusion about the price of the full pedicure service. The service price for our basic pedicure, which includes regular polish, is $30. If you would like to upgrade to gel polish, there is an additional charge of $15. For our manicure service, the price with regular polish is $20, and the price with gel polish is $30. We understand that you were charged a higher price for the gift card than you expected, and we apologize for any inconvenience this may have caused. We do offer add-ons for our services, but we should have made it clear that these would result in a higher price for the gift card. We value your feedback and would like to make things right. Please reach out to us directly if you have any further concerns or questions. We appreciate your business and hope to have the opportunity to serve you again in the future. Sincerely, Rose Owner Regenerate response

She was very delicate with my nails. No bleeding after so thats nice. However I hate when they say they can do something and they can't. I wanted ombre nails very simple. And nope it had the straight cut line not blended. I ended up sanding it off and redoing them myself. For solids they are great.

Love this place. Very clean and professional. Rose is fantastic! She did my nails exactly how I wanted.